The reality that has been brought upon us by the Covid-19 global pandemic is something few could have foreseen. And even fewer still could have predicted the unprecedented impact it has had on our everyday lives. Business today is anything but business as usual. We face a potentially perfect storm of changes to suppliers, customer consumption, government regulation, employees and office logistics. Those prepared for the worst had business continuity plans (BCPs) in place to allow them to keep operating during times of emergency or disaster. Yet even those with business continuity plans in place have found themselves struggling to put those plans into motion.

Imagine traveling six months back in time with a warning about what the future held. We would be written off as a sensational alarmist. Yet there is little value for most in dissecting how it is we got here. Rather, as business leaders, it is our mission to understand the situation, assess our available options and make decisions for how to lead our organisations forward. How can we enable our people to be effective in their new, government mandated work-from-home environment? What tools do they need to be effective? How can we get them up to speed quickly on those tools?

Business Continuity Through Digital Adoption

As many companies scrambled to enable their teams to work remotely, systems are put to the test. Services like GoToMeeting, Zoom and Microsoft Teams became essential to allowing business to continue. For some companies, who are further along in their digital adoption, it was simply taking the digital tools they were already using and expanding their use. But for others it meant bringing on new systems and tools to support business continuity.

Digital adoption means achieving a state in which users gain the ability to use digital tools as they are intended and to the fullest extent. It is about maximising the value of your digital system. Digital Adoption Platforms, like WalkMe, do that by providing guidance, in the relevant application, at the time of need to the user. No Helpdesk required, no training, no user guide print out needed, no need to turn around to your co-worker. Just the help you need, in the app you are using, wherever you are.

The changes brought on by the Corona virus are here to stay. Is your organisation prepared?

GuideMe – Guiding Business Continuity

With Covid-19, we can’t turn our chair around and ask a work mate for help. We can’t attend in person training. Our organisational helpdesks struggle to keep up with requests for support. But they are under the same work from home issues as everyone else. Now is the time to support your Digital Transformation with Digital Adoption.

The beauty of WalkMe’s digital adoption platform is that it benefits your company in multiple ways. It is a tool that can assist your team members by keeping them informed and engaged. But at the same time, it can be used with your customers to keep them connected and up to date on the latest features of your website or software. Here are five ways GuideMe can help you thrive in this new working environment.

1. Maintain Productivity

Companies bringing on new software to facilitate remote work are finding they need significant training to ensure their team understands how to use these new tools. Even companies that had tools in place are needing to change processes to adapt. Even where work was mostly remote, there are usually a few steps of any process that require in person hand-off or conversations. GuideMe helps overcome the drop in efficiency often seen when bringing on these new tools. We can ensure that everyone is receiving the guidance when and where they need it.

Your WalkMe platform will guide users through processes, explain concepts, integrate other digital resources (like videos, FAQ’s and guides). It will provide in-app onboarding by completing a real process in the application. On an ongoing basis, it provides ‘hand-rails’ for future reference.

2. Supporting the Helpdesk

Without a digital adoption platform like WalkMe in place, many companies find their IT helpdesk inundated. They are struggling to keep their heads above water as the flood of calls comes pouring in. They struggle to answer questions about software and tools that they were not well equipped to handle. All this, while trying to keep the infrastructure running that allows all this remote work to be happening. GuideMe reduces the burden by providing the support to team members directly in the software. No need to generate a call or email to the helpdesk. The information is all self-serve, right when and where you need it.

3. Reduce Fatigue and Frustration

Nothing is more defeating than trying to get your work done and getting blocked because you can’t figure out how a piece of software is supposed to work. Is it broken? Is the server just slow? Why did it load this page now? GuideMe adds support directly in your tools to keep your people from getting stuck and frustrated. Knocking down the hurdles and keeping people working efficiently and effectively.

4. Replace in Person Training

If you make a software product, then you are likely concerned about how you will keep your customers up to date on changes as you roll them out. You used to be able to send your sales team out to train customers on the latest changes. But now you must face the fact that you need to do everything remotely. Webinars are one way, but how many people are actually paying attention? Don’t waste time and energy creating providing trainings that aren’t sinking in. Rather, put that effort into creating a tool that is in their face. The GuideMe team can layer support and training directly into your software, providing on-the-fly training as your customers use your software.

5. Support Your Business Continuity Plan

By joining forces with the GuideMe team, you can know that you have a powerful tool at your disposal to deploy now and in the future. Any time disaster strikes, and you need to adjust your tools and way of working, the GuideMe team can be there to ensure that your staff doesn’t miss a beat. Simply add new smart walkthrus or smart tips to your web tools and your team can adjust in real-time to any changes you throw at them.

Digital Adoption to the Rescue

The need for remote work brought on by Covid-19 is the exact situation where a solution like WalkMe is required. Covid-19 is changing the world and uprooting the way we work. It’s a perfect storm for Business Continuity Planning. Anyone who can, is now working from home or remotely. Organisations need to find way to keep moving and adjust quickly. You need to ensure your team can continue to effectively use the systems that support your business.

GuideMe Solutions focusses on Digital Adoption. Maximising the value organisations get from their systems by getting users to use them effectively. We add guidance as a layer over your business systems and guides you through your processes, just like a GPS guides you to your destination. Perfect for the changes caused by Covid-19 because it is all built directly in your applications. WalkMe gives situationally relevant guidance when and where you need it. Want to order replacement parts for your equipment, perform a performance review, track a new sales opportunity, or address a client issue? We will automatically guide you through the process and help where you need – or not if not needed. Contact us today to setup a Digital Adoption Platform that will align to your digital transformation vision and plans – using WalkMe the pioneer and leader in Digital Adoption.

Business Continuity in Times of Great Change