EnableNow & WalkMe: A New Chapter
On Sept 12, 2024, SAP announced the acquisition of WalkMe, and the deal has been finalized. While this is exciting news, SAP has a similar product that sometimes competes with WalkMe called EnableNow many clients are currently asking, how will this duplication be handled?
Both EnableNow and WalkMe are focused on Digital Adoption. Their goal is to ease the transition to and maximize ongoing adoption of enterprise applications. They maximize the benefit of your application investment by helping end-users use the application productively and efficiently. Like a GPS they can guide users through complex flows and provide critical information on important fields. Additionally, these platforms can automate process steps, provide deep analytical information to improve processes flows, which can reduce support tickets, improve ROI, save end-user time, reduce errors, and drive digital transformation.
Are you using or considering using WalkMe or EnableNow? Is your organization reliant on SAP solutions? This could affect you! Will they be merged? If so, what will the result of this merge look like? What features will the new solution/offering have? How will you make the transition? And most importantly, when will the transition happen?
As the latest information is released on this change, we will publish tips about how to best manage the merger, take advantage of this change, and the new features that are coming to existing both EnableNow and WalkMe users. As soon as we know you will know.
Understanding the EnableNow and WalkMe Migration:
Will EnableNow and WalkMe be merged?
As of the latest news, the announced direction is that EnableNow will not be removed, but the guidance feature will not continue to be updated and will eventually become an e-learning application. WalkMe will then become the default integrated guidance on SAP systems. EnableNow will assist with end user training challenges while WalkMe will help business process execution and adoption challenges.
What is the timeline?
This move will likely be a slow transition as existing clients using EnableNow will progressively cycle onto the WalkMe system for their guidance and analytics needs.
What features will the new application have?
This is yet to be fully understood. As of right now all of WalkMe’s current features be included.
Who can support my existing EnableNow solution?
SAP have an existing partner ecosystem that are the skilled with EnableNow. GuideMe are working on a plan to help organisations manage the acquisition and whatever changes come from it, and plan to work with some of these partners as part of that.
Who can help me transition to WalkMe?
GuideMe are WalkMe experts and WalkMe’s first digital adoption implementation partner globally. We will stay across all the details of the acquisition, EnableNow, WalkMe and how to best support enterprise globally. GuideMe are working on a plan to help organisations manage the acquisition and whatever changes come from it, and plan to work with some existing SAP EnableNow partners as part of that.
Does WalkMe have implementation partners?
Yes, WalkMe has a global network of implementation partners, with GuideMe Solutions being the first and one of the most experienced. They are fully equipped to help you implement and maximize the value of WalkMe within your organization.
What applications/platforms will be impacted?
Details on which applications and platforms will be impacted by the integration of WalkMe and EnableNow are still forthcoming. We expect more clarity in the coming months.
What applications/platforms will the new solution support?
We anticipate more information regarding the supported applications and platforms, but it is probable to affect all that utilize EnableNow. WalkMe supports any web-based application from any vendor, plus desktop (Windows or Mac) and mobile app (iOS or Android).
How are WalkMe and EnableNow different?
WalkMe and EnableNow are both digital adoption platforms, but WalkMe is more broadly focused on various applications and industries, providing advanced automation and AI-driven guidance. EnableNow, on the other hand, is specialized for SAP applications, offering in-depth, tailored support for the SAP ecosystem. This built-in guidance from EnableNow will stop being updated and eventually be shelved in favour of WalkMe guidance, which is fully customizable for each client’s specific needs.
Who will sell WalkMe?
WalkMe will continue to be sold by its existing sales channels and partners. Further details may emerge in the next year.
Can I still get support for EnableNow?
Currently, EnableNow is fully supported, but the guidance piece will slowly be depreciated, and clients will be transitioned to WalkMe.
Can I buy EnableNow licencing for a new application?
Please speak to your SAP Account Manager to confirm how to proceed.
What will happen to SAP companion?
No information has been provided on this item as yet. We will provide an update here once we have confirmation.
Do you have any questions that weren’t answered here? Please reach out and let us know!