Case Study:

TRG Screen supported their customer centric strategy, improved their change management, and reduced training time and costs for their Optimize Spend platform rollout with WalkMe

Customer story

TRG Screen is a leading provider of enterprise subscription management solutions. TRG Screen enables global enterprises to monitor and manage subscriptions & usage across the entire enterprise. Optimize is TRG Screen’s unified enterprise subscription management platform with powerful actionable insights.

Challenge

A planned application upgrade that will merge multiple products into one provides an opportunity to utilize WalkMe for:

  • Reduced burden on the support team

  • Low risk, effective low friction migration of existing client base and internal users

  • Quick time to market

  • Low impact (requirements) on internal resources

  • Improved ability to Find and Recruit new clients

  • Quicker time to value for user

Solution

GuideMe implemented WalkMe digital adoption platform on Optimize in 6 weeks, including a template for TeachMe that could be built upon by TRG’s internal team.  WalkMe will significantly improve adoption from the over 14 users system in its first release, enable FITS users, and improve effectiveness for existing users through usage insights and support for future Optimize features.

Client:
TRG Screen

Industry:
Subscription Management Platform

Users:
Internal employees

Host Platform:
Optimize Spend Web Portal

Key Processes:

  • Harbor Tour

  • Spares/Leaver

  • Capacity review

  • Configure an Account for invoice

  • Explorer Tour

I was brand new to WalkMe and this was my first project assigned to me and I had the pleasure of working with Jon on this. He has been a great resource with a wealth of knowledge and a great positive attitude. Overall our project is going well too. The customer has built a great rapport with both Jon and me and I think that will help lead us to a successful implementation of WalkMe.

— Kyle Ustal, Sr. Digital Adoption Consultant

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Our services

We offer a variety of services to suit all of your WalkMe solution needs.