Case Study:

American Physician Partners improved their communication efficiency by optimizing their MS Teams through WalkMe.

Customer story

American Physician Partners was founded in 2015 to provide a better alternative to hospitals for their clinical outsourcing needs.

Since its inception, the company has grown to more than 160 care sites and has become a recognized leader in the provision of exceptional emergency medicine, hospital medicine, and intensive care management services to hospitals and healthcare systems nationwide. 

APP has earned its stellar reputation by remaining true to its purpose of exceeding the expectations of its patients, providers and hospital partners.

Challenge

  • Optimize MS Teams by utilizing WalkMe™.

  • Better understanding of applications with day-to-day use and changes.

Solution

GuideMe enabled the American Physician Partners Team on the WalkMe™ platform to build content on their application and support future enhancements.  

WalkMe™ will significantly improve user adoption for their employees, enable new users, and improve efficiency for existing users through usage of insights, and will enable American Physician Partners to create, manage, and build their own processes. 

Client:
American Physician Partners

Industry:
Hospital and health care

Users:
250 - 300

Host Platform:
MS Teams

Key Processes:

  • Improve effective utilization of MS Teams

  • Improve user experience

  • Provide Insights into utilization of the app

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At American Physician Partners, we were determined to improve our communication efficiency by optimizing our use of MS Teams. Thanks to WalkMe's platform, and GuideMe’s expertise, we were able to address this challenge head-on by building custom content and enhancing our processes. WalkMe has allowed us to improve user adoption and overall efficiency while also gaining valuable insights that help us better serve our patients and hospital partners.

We are thrilled to partner with GuideMe and WalkMe to continue our mission of providing exceptional healthcare services.

— Chris Rhine, VP of IT and Cybersecurity

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Our Services

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