Change Management for Your Digital Transformation
We live in a world where information technology (IT) is changing our lives for the better. At the same time, technology, itself, is changing and evolving. Competition is at its peak in today’s market. Every business is trying to incorporate new technologies into their products and services to keep ahead of the competition.
Implementing effective change management is crucial to the success of a business as they navigate into the new waters of a digital transformation. Change is hard, and it is unrealistic to expect it to happen without effort. Change management is a process of identifying, choosing, and evaluating the latest technological trends that can be incorporated into different departments of the company. It is addressing the “people” side of change to achieve the desired business outcome.
A digital adoption platform like WalkMe can guide your team on the appropriate steps to take when using new software. This ensures that new technologies are adopted quickly, and proper habits are formed and provides a bridge over the dreaded “Valley of Despair” that is often seen without proper change management.
1) Managing Costs
While the long-term goal of digital adoption and new technologies is to reduce cost, we must face the fact that in the short-term, new technologies often increase costs. Firstly, there is the upfront investment in software and hardware. Further to that, the increased time it takes for users to come up to speed on the new tools. Effective change management can address and reduce some of these costs by helping teams come up to speed quicker and limiting the required learning curve.
For example, WalkMe has the ability to hide certain software functions from users. It hides functions that users do not need to access, so that users only need to learn portions of the software that are required to complete their job. You can even have control over which group of users should have access to which segments. This allows you to create target-specific guidance and rules making it easier to keep track of everyone’s work and progress with the tools.
2) Reducing Delay and Discontinuity
The performance of an organization is affected when the employees are ineffective. This can affect entire projects and their timelines, ultimately impacting sales and profitability. Any project which threatens team effectiveness or risks creating disruption must be carefully managed. Above all, effective change management keeps the entire process at maximum efficiency from start to finish of a new software rollout.
WalkMe’s smart tips can aid here by offering context sensitive guidance to new users of a software, allowing even the newest of users to navigate like a pro. Smart tips help reinforce key information and provide on-the-fly guidance. These subtle hints ensure that teams stay on budget without increasing support calls, even when new technology must be introduced in the middle of the project.
3) Maximizing Asset Utilization
Getting the maximum return on investment is the goal of any company. When it comes to digital adoption, this means ensuring that everyone on the team can efficiently and effectively use the tools they are given. This is a core metric of change management.
A simple way to ensure the team is using the tools as intended is by using the Insights feature of WalkMe. It helps you uncover weak and problematic areas that sometimes remain unnoticed. For example, you can track how many of the users are meeting the goals of walkthroughs, how many are using the company widget menu or whether they are getting relevant result for their searches. These metrics will allow you to improve your strategy and help you see the success rate for your efforts. If you are not getting the results you are looking for, you can change your strategy. For example, you can modify functions or add completely new ones.
Conclusion
The key to having the most effective change management is by personalizing the approach. Above all else, always select the most appropriate and efficient communication with the user and employee. A digital adoption platform like WalkMe can help you achieve just that. The existence of such powerful tools is revolutionizing technology change management.
The best part is you don’t have to solve all your problems at once. That’s because WalkMe offers a scalable platform that can grow and adapt with your needs. You can start with quick wins that enable your internal team and eventually build out large-scale solutions. WalkMe’s approach to transforming the digital sphere is creating an ever-growing impact on the effectiveness of change management. Whether it is a small business, or a global corporation, WalkMe has enabled companies to survive and thrive as they navigate through their digital transformation.
