Case Study
Robin Healthcare improved user adoption, supported their onboarding strategy and gained insight into tool utilization with WalkMe
Customer story
Robin Healthcare believe nothing should get in the way of the time doctors and patients spend together. Since 2017, we’ve been on a mission to remove barriers to health.
Using a combination of cutting-edge technology and human expertise, they’re creating a more direct path to care. Robin takes on the administrative burdens of medicine so doctors can reclaim their time and control over their practice.
Challenge
Successful adoption of new system for existing workforce using the legacy platform
Successful adoption of the new system for newly onboarded employees.
Solution
GuideMe enabled the Robin Healthcare team, for their Robin Assist application, to implement key processes to optimize user experience, help equip users, and improve user adoption.
Client: Robin Healthcare
Industry: FIT Services and IT Consulting
Users: 200
Host Platform: Robin Assist Application
Key Processes:
Complete walkthroughs of the various workflows
Create a Basic Help Me knowledge
Minimize engineering time on the platform
Create data insights to better understand user interaction with WalkMe
“I would like to express my gratitude to GuideMe for their exceptional support during our implementation of WalkMe. As we encountered various challenges along the way, GuideMe's expertise and guidance have been invaluable in helping us overcome them. Susie, in particular, has been a great resource for us and has consistently provided outstanding service and support. We are incredibly thankful to have GuideMe as a partner and look forward to continuing to work with them in the future.”
— Andrew Dickmeyer, Product Manager
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GuideMe seamlessly integrates WalkMe into your systems, offering comprehensive project leadership and delivery, drawing from our best practices and 200+ implementations. Our focus on your business goals ensures prioritized processes and optimized value from WalkMe content and insights.
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Experience all-inclusive convenience with our WalkMe Managed Service, which combines subscription, implementation, proactive system management, and support into one comprehensive package at a single price, ensuring maximum flexibility and peace of mind.
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Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.
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Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.
We offer a variety of services to suit all of your WalkMe solution needs.